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How To Cancel Foodpanda Order



How To Cancel Foodpanda Order

So, you’ve placed an order on Foodpanda but circumstances have changed, and you need to cancel it. Don’t worry, Foodpanda understands that plans can shift, and they have a process in place for order cancellations. Honest Pakistan has written step-by-step guide on how to cancel your Foodpanda order, along with some important details you should be aware of.

Access the Help Centre on the Foodpanda Platform

To access the Help Centre on the Foodpanda Platform, it’s as easy as grabbing your favorite snack. Simply open the Foodpanda app or visit the website, and you’ll likely find a friendly “Help” or “Support” option in the menu – it’s like your go-to guide for foodie problem-solving. Just tap or click, and voila! You’re in the Help Centre, ready to navigate through a buffet of assistance. Whether you have a question about your order or need to cancel, the Help Centre is your one-stop-shop for all things Foodpanda assistance. It’s like having a food-loving friend on standby, ready to help!

Check Vendor Acceptance Status

Before diving into the cancellation process on Foodpanda, it’s crucial to check the acceptance status of your order by the vendor. Imagine it as peeking into the kitchen before your meal is prepared – you want to know if they’ve started cooking.

  1. Open Your Foodpanda App or Website:
    • Launch the Foodpanda app or visit the website on your device.
  2. Go to Your Order Details:
    • Navigate to the section where your current order is displayed.
  3. Check Vendor Acceptance Status:
    • Look for information regarding the acceptance of your order by the vendor. This detail is often visible on the order tracking screen.
  4. Vendor Has Not Accepted:
    • If the vendor hasn’t accepted your order yet, great! You have more flexibility to cancel without any hitches.
  5. Vendor Has Accepted:
    • If the vendor has accepted your order, cancellation might be trickier, and you could forfeit the delivery and any associated payment.

By ensuring you check the vendor acceptance status early in the process, you’ll be better informed about your options and can proceed accordingly. Think of it as checking the stove before deciding to change your dinner plans – always a good practice!

Cancellation for Online Payment Orders on Foodpanda

(i) Order Not Accepted by Vendor:

Great news! If the vendor hasn’t yet accepted your online payment order, you’re in the clear to cancel. Here’s what you need to know:

  • Refund Entitlement:
    • You have the right to a refund.
    • The refund process will direct the funds to your Pandapay Account by default.
  • Simple Steps:
    • Access the Help Centre on the Foodpanda Platform.
    • Confirm the non-acceptance status.
    • Initiate the cancellation for a smooth refund process.

(ii) Order Accepted by Vendor:

So, you’ve had a change of plans after the vendor accepted your order. Here’s what you should be aware of:

  • No Refunds:
    • If you decide to cancel after the vendor’s acceptance, unfortunately, no refunds will be issued.
  • Delivery Forfeited:
    • Be prepared to forfeit the delivery associated with the canceled order.

Navigating the cancellation process is all about timing. If the vendor hasn’t started preparing your order, you’re eligible for a refund. However, once they’ve accepted it, the cancellation journey might be refund-free, but sometimes, that extra convenience is worth it!

Refund Process and Method

Upon successfully canceling your order on Foodpanda, the refund process kicks in to ensure a smooth resolution. After receiving the cancellation confirmation, Foodpanda takes the lead in initiating the refund process promptly. It’s important to note that the method and duration of the refund may vary based on the payment mode and platform policies.

For online payment orders, the default refund method is your Pandapay Account. Once the cancellation is confirmed, the refunded amount will be credited to your Pandapay Account. This streamlined process adds convenience to your Foodpanda experience, allowing you to use the refunded amount for future orders or transactions within the platform.

The timeframe for refunds is a crucial aspect to keep in mind. Generally, refunds can take anywhere from five (5) to seven (7) business days to be processed. However, for overseas banks, the process might extend up to 30 days. It’s advisable to be patient during this period and allow the necessary processing time for the refund to be reflected in your account.

In cases where credit cards or debit cards were used for the purchase, the refund will be processed in accordance with the Pandapay User Account Terms. Familiarizing yourself with these terms ensures you have a comprehensive understanding of the refund mechanism, providing clarity on how and when the funds will be returned to you.

By being aware of the refund process and method, you can navigate cancellations with confidence, knowing that Foodpanda has established procedures to handle these situations efficiently. It’s akin to having a reliable safety net, ensuring your financial transactions within the platform are managed seamlessly.

Foodpanda’s Right to Cancel Orders

Foodpanda, as a platform, reserves the right to cancel orders under certain circumstances, and it’s essential for users to be aware of these terms. The cancellation by Foodpanda can occur at its sole discretion if fraudulent behavior or suspicious activity is reasonably suspected or detected associated with your Foodpanda account or the specific order.

This policy is in place to safeguard the integrity of the platform and maintain a secure environment for all users. In cases where Foodpanda identifies actions that go against its terms of service or indicate potential fraudulent behavior, the platform holds the authority to cancel any order. Additionally, Foodpanda may take further actions, such as suspending, deactivating, or terminating your Foodpanda account, as deemed necessary.

Users are encouraged to abide by the terms and conditions outlined by Foodpanda to avoid any potential conflicts or disruptions to their service. While Foodpanda strives to provide a seamless and enjoyable experience for users, it also prioritizes the security and well-being of its community, hence the inclusion of measures to address fraudulent behavior or suspicious activities.

Communication in Case of Unsuccessful Delivery

Foodpanda takes proactive steps to communicate effectively with users in the event of an unsuccessful delivery. When faced with challenges or issues related to the delivery process, Foodpanda employs various communication channels to keep users informed about the situation and guide them through the next steps. Here’s how Foodpanda handles communication in case of an unsuccessful delivery:

  1. Notification via Call, Message, or Email:
    • Foodpanda uses multiple communication channels, including calls, messages, and emails, to reach out to users. This ensures that you are promptly informed about any issues with the delivery.
  2. Informing about Unsuccessful Delivery:
    • If the delivery faces challenges or cannot be completed successfully, Foodpanda communicates this to the user. This transparent communication keeps users in the loop and aware of the situation.
  3. Providing Next Steps:
    • Along with notifying about the unsuccessful delivery, Foodpanda guides users on the next steps to be taken. This may include rescheduling the delivery, contacting customer support, or any other necessary actions.
  4. Cancellation Without Refund or Remedy:
    • In some cases, where the unsuccessful delivery is due to specific circumstances, Foodpanda reserves the right to cancel the order without issuing a refund or providing further remedy. This is typically outlined in the terms of service.

Effective communication in such situations ensures that users are not left in the dark and can make informed decisions about how to proceed. Whether it’s a delay, difficulty in locating the delivery address, or any other issue, Foodpanda aims to keep the lines of communication open to maintain a positive user experience.

By being proactive in updating users about unsuccessful deliveries and providing clear guidance on the next steps, Foodpanda demonstrates its commitment to customer satisfaction and service excellence. It’s a way of ensuring that, even in challenging situations, users feel supported and informed throughout the process.

Cancellation of Pandago Service Requests

Canceling Pandago service requests on Foodpanda is a straightforward process, but it’s essential to be aware of the terms and conditions associated with cancellations. Pandago is a valuable service that connects users with delivery riders for various needs, and here’s what you need to know about canceling requests:

  1. Free-of-Charge Cancellation Before Acceptance:
    • You have the flexibility to cancel a Pandago service request free-of-charge before it is accepted by a delivery rider. This allows you to modify your request or change your plans without incurring any charges.
  2. Pandago Service Fee for Accepted Requests:
    • If you decide to cancel a Pandago service request after it has been accepted by a delivery rider, a Pandago Service Fee will still be charged. It’s crucial to consider this fee when canceling after acceptance.

Understanding these key points will help you navigate the cancellation process for Pandago service requests effectively. Whether it’s a change of plans or a need to adjust your request, being aware of the terms ensures a smoother experience on the Foodpanda platform.

Remember, the ability to cancel free-of-charge before acceptance provides flexibility, but once a delivery rider has accepted your request, the Pandago Service Fee will be applicable upon cancellation. It’s all about balancing convenience and respecting the efforts of the delivery riders who are ready to assist you with your requests.


Yes, you can refund your payment on Foodpanda if the vendor has not accepted your order; otherwise, refunds are not issued after acceptance.

Refunds from Foodpanda typically take 5 to 7 business days, and for overseas banks, it may extend up to 30 days.

To report an issue with an order on Foodpanda:

  1. Open the Foodpanda app.
  2. Go to your order history.
  3. Select the specific order with issues.
  4. Tap on “Help” or “Report a Problem.”
  5. Follow the prompts to describe and report the problem.
  6. Foodpanda’s customer support will assist you in resolving the issue promptly.

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